MONDAY, DECEMBER 15, 2008
My mother's ordeal... 'open' letter to hospital
Son Of Mrs. Sathyabhama Raman
Chennai – 600 018
Date: 15th December, 2008
Chennai Meenakshi Multispeciality Hospital Ltd.
148, Luz Church Road,
Mylapore, Chennai 600 004
It is with utmost disappointment that I am compelled to write this to bring to your notice the complete inadequacy and disrespect shown to my mother and fellow patients at your hospital.
My mother, Mrs. Sathyabhama Raman was admitted to the hospital on Friday, December 12th 2008. Having been under the care of Dr. GS Kailash, she is being discharged today, thankfully. Please note the following and do ensure the services are improved so as to help other unfortunate patients who may have to suffer the added pain of your services alongwith the illness already diagnosed. A copy of this letter is being given to all concerned departments.
Saturday December 13th 2008 - Room 211
9.27 pm – 10.00 pm
3 times was attended for medication / reports / drips
Nurse left patient on all three occasions half way…
(hospital excuse) – shortage of sisters
9.00 pm – previous 48 hours (since admission)
Patient has acute bronchitis alongwith other illness, and had been administered nebulisation – ON A BROKEN MACHINE !
Complaint in the form of a doubt was raised by the patient’s daughter-in-law, Nandini Raman, on first nebulisation, as it seemed to not work.(i.e. no trace of smoke from machine mask during nebulisation). No positive response from nurse who was attending and mentioned it is ..as is.
Second day of nebulisation, I, Rajesh Raman, was present in the evening, and being a severe asthmatic patient myself, knew the nuisances of the nebuliser, and this time when complaint was raised by myself, to the sister on duty, she AGREED that the unit being used since her admission to the hospital, was and still is…BROKEN.
(hospital excuse) – as a patient, you should have complained earlier, says the nurse!
Emergency Bell kept at bedside – response time - 7 minutes - after three rings and patient walking to desk to ask for attendance !
(hospital excuse) – there was nobody at the desk to attend to bell call.
3 injections through intra-veinous (IV) was administered to patient in 21 seconds. Am curious as to whether this is common practice as my mother was in tremendous pain.
(hospital excuse) – this is the way it is done.
07.15 am Monday, December 15, 2008
After being in room 211 since Saturday, 13th December, the bedsheets of the patient have been changed only now, and that too after polite requests to do so by myself. 3 days later? A bedsheet change?
(hospital excuse-overheard) – lack of sheets
Dustbin changed and replaced WITHOUT removal of the bin liner inside, with cotton swabs and tea stains etc still in the new change. Complained to head nurse about some basic sense of responsibility required and prompt replacement was made.
Had to request for toilet to be cleaned … as it has not been cleaned since admission.
(hospital excuse) – not sure …
Am truly appalled by the further stress and pain an admission to your hospital may bring to fellow patients like my mother. Please do take action.
For God’s sake, if not for humanity.