If you are contemplating a Skoda car, please stop. The cars are great no doubt. I love mine. But you are in for loads of trouble mainly for the kind of service backup that Gurudev Motors in Chennai have. When I tweeted about it yesterday, I found out that the Skoda dealers all over India and specifically in Mumbai are equally terrible. Skoda invited us for a "Free Checkup" and then presented a bill that run up to a few ten thousands, for a perfectly fine car. I have loved the Skoda cars because some of my friends and acquaintances have owned it and quite happily too. The main reason I chose it was for the mileage. For some reason their spares are outrageously expensive and when I asked someone why, this is a racket. I hear that the dealers do not make much of a commission on the sales of cars and the companies tell them to make their buck in the service. maintenance and of course the spares. And hence all the fictitious 'issues' that they will conjure out of thin air and make you wonder what is happening. But then I am not the first one who has begun complaining and loudly. A lot of my friends have the same grouse against Gurudev Motors in Chennai. Someone I know bought a brand new Laura for his son's wedding and the car stalled half way down the wedding venue. He asked for a replacement for sentimental reasons as well and Gurudev literally asks him to fly a kite. Says he can do nothing about the car and not even rectify the issue in the company's expense, which I think is the legitimate thing to do considering the car was not even 4 hours old. Quoting Vijay Iyer "All Skoda dealers suck !! If you Google or go to teambhp.com and search for a case on a dealer called Numero Ains in Mumbai, you will know what i am talking about...the customer who had a brand new car had all his original parts replaced by used ones by the authorised dealer - the customer took them to court and used his media contacts and finally Skoda had to terminate their license..."
The problem is this, someone has media contacts and can do this. But what about the guy who does not? The guy who cannot pull he proverbial string? And I wonder how Skoda allows stuff like this to happen and how they don't have stringent measures in place to check what their dealers are doing.